These General Terms and Conditions govern reservations, payments, modifications, cancellations and accommodation at Hotel Taganrog, located in Cherven Bryag, Bulgaria, and operated by “Obshtestveno Hranene” EOOD.
By making a reservation and accepting these Terms and Conditions, guests confirm that they have read, understood and agreed to them.
Hotel Taganrog undertakes to provide the confirmed services in accordance with the selected dates, room type, number of guests and agreed price.
Reservations can be made:
Online through our official website: www.taganrog.eu.
By telephone directly with the hotel.
When making a reservation, guests must provide accurate information, including their names, dates of stay, number of adults and children, and contact details.
Children's ages are determined as of the date of check-in.
Special requests may be entered in the "Special Requests" field when booking online or communicated by telephone. The hotel will make every reasonable effort to accommodate such requests, subject to availability. Special requests are not guaranteed unless expressly confirmed by the hotel.
An online reservation is considered confirmed once the required payment has been successfully completed and a booking confirmation has been issued by the reservation system.
All prices displayed on our website are quoted in euros (EUR) and include VAT, tourist tax and breakfast.
Breakfast is included in all room rates.
The total reservation price is calculated automatically based on the selected dates, room type, number of guests and applicable offers.
Hotel Taganrog reserves the right to update its rates and special offers depending on demand, seasonality and room availability.
Changes in rates do not affect reservations that have already been confirmed.
Reservations made through the official Hotel Taganrog website require 100% advance payment by debit or credit card.
We accept Visa and Mastercard debit and credit cards.
Payments are processed through a secure online payment system that complies with applicable payment security standards.
Hotel Taganrog does not store full payment card details used for online transactions.
If payment is unsuccessful or incomplete, the reservation will not be considered confirmed unless otherwise expressly confirmed by the hotel.
For reservations made by telephone, the following payment options are available:
Payment at Reception
Guests may pay for their stay at the hotel reception in accordance with the payment terms agreed upon when confirming the reservation.
Bank Transfer
Guests who wish to pay in advance by bank transfer will receive a pro forma invoice containing the necessary payment details.
Payment must be completed within the agreed deadline. The reservation number or pro forma invoice number should be included as the payment reference.
If payment is not received within the agreed period, the hotel reserves the right to cancel the reservation after notifying the guest.
Guests may cancel their reservation free of charge at least 48 hours before the scheduled check-in time.
For prepaid reservations, the full amount paid will be refunded.
Cancellations made less than 48 hours before the scheduled check-in time will incur a cancellation fee equal to the cost of the first night's accommodation.
For prepaid reservations, the remaining balance will be refunded.
If a guest fails to arrive without cancelling the reservation in advance, a no-show fee equal to 100% of the total reservation value will apply.
For prepaid online reservations, no refund will be issued in the event of a no-show.
A no-show occurs when a guest does not arrive at the hotel on the scheduled check-in date and does not notify the hotel of a change or cancellation.
The hotel reserves the right to release the reserved room for new bookings in the event of a no-show without prior notice.
Requests to change reservation dates, length of stay or room type may be submitted at least 48 hours before the scheduled check-in time.
Changes are subject to room availability. No separate amendment fee will be charged.
If the dates or room type are changed, the total reservation price may be recalculated according to the applicable rates.
Requests received less than 48 hours before check-in will be considered individually and may be subject to the late cancellation policy.
Where a refund is due under these Terms and Conditions, the hotel will refund the applicable amount after deducting any cancellation or no-show fees.
Payments made by bank card will be refunded to the original payment card whenever technically possible.
Payments made by bank transfer will be refunded to the bank account from which the original payment was received, unless applicable rules require otherwise.
Refunds will be processed within 14 calendar days of confirmation of the cancellation, unless a shorter period is required by applicable law.
The time required for the refunded amount to appear in the guest's account may depend on the bank or payment service provider.
No refunds will be issued in the event of a no-show without prior cancellation, in accordance with Section 5.3.
Check-in and check-out are subject to the hotel's published times.
Guests must present valid identification documents upon check-in, as required by Bulgarian law.
Early check-in and late check-out may be arranged upon request, subject to availability. Additional charges may apply and will be communicated to the guest in advance.
Guests are expected to comply with the hotel's internal rules and to take reasonable care of the facilities and property provided.
Hotel Taganrog is responsible for providing the confirmed services in accordance with applicable legislation.
If circumstances arise that prevent the hotel from fulfilling a confirmed reservation, the hotel will notify the guest promptly and take appropriate action in accordance with its legal obligations.
Guests are responsible for the accuracy of the information provided when making a reservation and for damage to hotel property caused through their fault, in accordance with applicable law.
Personal data provided during the reservation process is processed for the purposes of managing reservations, providing accommodation services and complying with applicable legal obligations.
Further information about how personal data is collected, used and protected is available in the Privacy Policy published on our website.
For questions, reservation changes or cancellations, please contact us:
Hotel Taganrog – Cherven Bryag, Bulgaria
Operator: Obshtestveno Hranene EOOD
Website: www.taganrog.eu
Email: [email protected]
Our team will be happy to assist you with any questions regarding your reservation or stay.
Thank you for choosing Hotel Taganrog. We look forward to welcoming you!
Hotel Taganrog – Cherven Bryag, Bulgaria
Last updated: 20 October 2026
This Privacy Policy explains how personal data is collected, processed, stored and protected in relation to visitors to www.taganrog.eu, individuals making reservations and guests staying at Hotel Taganrog.
Personal data is processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the Bulgarian Personal Data Protection Act, the Bulgarian Tourism Act, the Bulgarian Accountancy Act and other applicable Bulgarian and European legislation.
We comply with the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality.
The controller responsible for processing personal data is:
OBSHTESTVENO HRANENE EOOD
Bulgarian Unified Identification Code (UIC): 824106105
Registered office and address: 1 Targovska Street, Cherven Bryag, Bulgaria
Establishment: Hotel Taganrog, Cherven Bryag, Bulgaria
Website: www.taganrog.eu
Email: [email protected]
Telephone: +359 877 74 75 23
You may use these contact details for any questions or requests relating to the processing and protection of your personal data.
When making a reservation through our website or by telephone, we may process:
Full name of the person making the reservation.
Telephone number and email address.
Arrival and departure dates.
Number of adults and children, including children's ages where necessary to determine accommodation conditions.
Selected room type and requested services.
Reservation number, status and history.
Special requests voluntarily provided by the guest.
Information concerning payments, changes, cancellations and refunds.
Guests are requested not to provide unnecessary sensitive personal information in free-text fields.
During check-in, we process the identification information required under the Bulgarian Tourism Act and other applicable legislation.
This information is used to register accommodated guests, maintain the legally required records and submit information to the Bulgarian Unified Tourist Information System (ESTI).
Only the information necessary to fulfil the relevant legal obligations is processed.
We process information relating to payment amounts, dates, methods and status, together with the information necessary for issuing accounting documents.
Bank card payments are processed through DSK Bank and myPOS, depending on the payment channel used.
Payment card information is processed by the respective payment service providers.
Hotel Taganrog does not store payment card numbers, card security codes (CVV/CVC) or other payment card identifiers.
When visiting our website, certain technical information may be processed, including IP addresses, browser and device information, technical logs, information about pages visited and cookies necessary for the operation of the website and booking system.
Video surveillance is carried out in the hotel's common areas for the safety and security of guests, employees and property.
The data processed may include images of individuals within the cameras' field of view, as well as the date, time and location of recording.
Video surveillance does not include audio recording.
We process personal data for the following purposes:
4.1. Reservations and Accommodation
To receive, confirm, modify and cancel reservations, communicate with guests and provide hotel accommodation services.
Legal basis: Article 6(1)(b) GDPR – performance of a contract or taking steps prior to entering into a contract.
4.2. Compliance with Legal Obligations
To register guests, submit information to ESTI, comply with tax and accounting requirements and fulfil other statutory obligations.
Legal basis: Article 6(1)(c) GDPR – compliance with a legal obligation.
4.3. Payment Processing
To receive payments, issue documents, process cancellations and provide refunds.
Legal basis: performance of a contract and compliance with applicable legal obligations.
4.4. Enquiries and Complaints
To communicate with guests, respond to requests, handle complaints and protect the lawful rights and interests of the parties.
Legal basis: performance of a contract, pre-contractual steps or legitimate interests, depending on the circumstances.
4.5. Security and Video Surveillance
To protect guests, employees and property and to prevent and investigate incidents.
Legal basis: Article 6(1)(f) GDPR – legitimate interests, subject to the principles of necessity and proportionality.
Hotel Taganrog uses the Quendoo platform for accepting and managing online reservations.
The platform is provided by:
Quendoo AD, Bulgarian UIC 207759475.
Regarding guests' personal data processed through the reservation system on behalf of the hotel, Obshtestveno Hranene EOOD acts as the data controller and Quendoo AD acts as a data processor.
Personal data is processed for checking room availability, calculating rates, accepting and confirming reservations, managing stays and providing related services.
Processing is carried out in accordance with the applicable contractual arrangements and the requirements of Regulation (EU) 2016/679.
Further information about Quendoo's processing of personal data is available at:
https://www.quendoo.bg/privacy-policy/
Our website uses cookies and similar technologies necessary for its operation, security and the functioning of the reservation system.
Certain website features may involve services provided by third parties, including Google.
Hotel Taganrog plans to introduce Google Analytics and Meta Pixel to analyse website traffic, measure advertising campaign performance and improve its online presence.
As of the date of this Privacy Policy, these tools are not actively used by the hotel.
Before activating non-essential analytics or advertising technologies, an appropriate mechanism for providing information and obtaining consent will be implemented where required by applicable law.
Visitors will be able to reject non-essential cookies without losing access to the website's essential functions.
Information about specific cookies, their providers and retention periods will be updated when the relevant technologies are introduced.
Hotel Taganrog plans to offer guests and website visitors the option to receive promotional emails, SMS messages and information about special offers.
Where required by applicable law, marketing communications will only be sent after obtaining the recipient's consent.
Consent to marketing will be separate from acceptance of the reservation terms and conditions and will not be a requirement for receiving hotel accommodation services.
Recipients will be able to unsubscribe from future marketing communications through a simple and accessible process.
Personal data provided for a hotel reservation will not automatically be used for marketing communications solely because an individual has previously stayed at the hotel.
Where there is a lawful basis and to the extent necessary, personal data may be disclosed to:
Competent state and municipal authorities, including through ESTI.
The Bulgarian National Revenue Agency and other authorities in connection with statutory obligations.
Quendoo AD in connection with the provision of the reservation system.
DSK Bank and myPOS in connection with payment processing.
Hosting, technical support and information security service providers.
Accounting and legal advisers, where necessary and lawful.
Competent judicial and law enforcement authorities in cases provided for by law.
Where a service provider processes personal data on our behalf, the relationship is governed in accordance with Article 28 GDPR.
We do not sell the personal data of our guests or website visitors.
Depending on the technology services used and their providers, certain personal data may be processed outside the European Economic Area (EEA).
Where such transfers occur, the requirements of Chapter V GDPR apply, including relevant adequacy decisions or appropriate safeguards.
Information about specific international transfers and applicable safeguards may be requested using the data controller's contact details provided in this Privacy Policy.
Personal data is retained only for as long as necessary for the relevant purpose, unless applicable legislation requires a specific retention period.
10.1. Registered Guest Data
Guest registration information is retained in accordance with the Bulgarian Tourism Act and applicable secondary legislation.
10.2. Reservations and Accommodation Services
Reservation and accommodation data is retained for the period necessary to perform the contract, process payments, cancellations and refunds, and protect legal rights in accordance with applicable limitation periods.
10.3. Accounting and Tax Records
Accounting and tax information is retained in accordance with Article 12 of the Bulgarian Accountancy Act and other applicable legislation.
A ten-year retention period, calculated from 1 January of the accounting period following the period to which the information relates, applies to accounting registers, financial statements and the documents specified by law for tax control purposes.
Other accounting records are retained for the period required by applicable legislation, unless another legal provision requires longer retention.
10.4. Correspondence, Enquiries and Complaints
Correspondence and related information are retained for the period necessary to handle the relevant request, comply with legal obligations and protect against potential legal claims.
10.5. Video Recordings
Video recordings are retained for a maximum of 7 days, after which they are automatically deleted or overwritten.
In the event of an incident, specific recordings may be retained for a longer period where necessary and supported by an appropriate legal basis.
10.6. Data Processed on the Basis of Consent
Personal data processed on the basis of consent is retained for as long as necessary for the relevant purpose or until consent is withdrawn, unless another lawful basis justifies continued retention.
After the applicable retention periods expire, personal data is deleted or anonymised unless another lawful basis for retention exists.
Hotel Taganrog operates video surveillance exclusively in common areas for the protection of guests, employees and property.
Video surveillance is not carried out in guest rooms or sanitary facilities.
Information signs are displayed in areas where video surveillance is in operation.
The cameras do not record audio.
Video recordings are retained for a maximum of 7 days, except where a specific recording must lawfully be preserved for a longer period.
Access to recordings is restricted to authorised persons and competent authorities where there is a lawful basis.
Under the GDPR, and subject to the conditions and limitations provided by law, you have the following rights:
The right to receive information about the processing of your personal data.
The right of access to your personal data.
The right to rectification of inaccurate or incomplete personal data.
The right to erasure where the legal requirements are met.
The right to restriction of processing.
The right to data portability, where applicable.
The right to object to processing based on legitimate interests.
The right to withdraw consent at any time.
The right not to be subject to a decision based solely on automated processing, including profiling, in the circumstances set out in Article 22 GDPR.
The right to lodge a complaint with a competent supervisory authority and seek judicial protection.
The right to erasure is not absolute and does not override our statutory obligations to retain certain personal data.
Requests concerning your personal data may be submitted by email to:
Or by post to:
1 Targovska Street, Cherven Bryag, Bulgaria
Where we have reasonable doubts regarding the identity of the person making a request, we may ask for additional information necessary to verify their identity.
We respond without undue delay and generally within one month of receiving a request.
Where necessary, this period may be extended by a further two months in accordance with the GDPR. In such cases, the applicant will be informed within the initial one-month period.
Exercising data protection rights is generally free of charge, except in circumstances expressly permitted by law.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, destruction and unlawful disclosure.
Access to personal data is limited to individuals who require it for their professional duties or the provision of relevant services.
Security measures are determined according to the nature of the data, the systems used and the risks to individuals' rights and freedoms.
For family reservations, we process the information necessary to determine the number and ages of children.
During check-in, we process the identification information required by law for guests who are minors.
Reservations should be made by adults.
Children's personal data is not used for direct marketing solely on the basis of information provided during a hotel reservation.
Certain personal data must be provided in order to make a reservation and fulfil the accommodation contract.
Other information is required under the Bulgarian Tourism Act and other applicable legislation.
If the necessary information is not provided, we may be unable to confirm a reservation or provide accommodation.
Consent to non-essential analytics and advertising technologies is not a condition for using the hotel's essential services.
The reservation system may automatically check availability, calculate prices and process reservation confirmations.
These technical operations do not necessarily constitute automated decision-making within the meaning of Article 22 GDPR.
If automated decision-making falling within the scope of this provision is introduced, the additional information required by law will be provided.
If you believe that your personal data protection rights have been violated, you may lodge a complaint with:
Commission for Personal Data Protection (CPDP), Bulgaria
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria
Email: [email protected]
Website: www.cpdp.bg
You also have the right to seek judicial protection in accordance with applicable legislation.
Obshtestveno Hranene EOOD may update this Privacy Policy to reflect changes in legislation, technologies, services or personal data processing activities.
The current version will be published on the official Hotel Taganrog website.
Where required by applicable law, additional information will be provided regarding significant changes.
OBSHTESTVENO HRANENE EOOD
Hotel Taganrog – Cherven Bryag, Bulgaria